os.mortgage

The Operating System for
Modern Mortgage Infrastructure

Displace legacy systems from operationsβ€”without replacing them as the system of record.API-first. Event-driven. AI-native. MISMO Compliant.

75%
Lower TCO vs Legacy
90d
Average Implementation
0
Core System Changes Required
The Problem

Legacy Infrastructure is
Crushing Margins

Mortgage companies run on systems built decades ago. They are expensive to change, difficult to integrate, and resistant to AI. As margins shrink and regulations grow, legacy architectures are no longer sustainable.

"Your core remains the system of record. os.mortgage becomes the system of engagement, orchestration, and intelligence."

πŸ”’

Vendor Lock-In

Trapped in expensive enterprise agreements with Black Knight, MSP, Sagent. $M annual licensing with minimal innovation and 12-24 month release cycles.

Impact: $5-15M/year
πŸ’₯

Integration Nightmare

15-30 point solutions connected by brittle SFTP transfers. Point-to-point integrations that break constantly. No canonical data model.

Impact: 40% of incidents
πŸ‘₯

Manual Operations

High headcount for loan boarding, escrow analysis, payment exceptions. Knowledge trapped in SMEs' heads. Long training cycles.

Impact: 60% of OpEx
πŸ“Š

Data Visibility Gap

Data scattered across vendors and systems. No real-time portfolio view. Regulatory reporting takes days or weeks.

Impact: 3-5 day lag
πŸ”„

Legacy Workflows

Rigid, hard-coded workflows that can't adapt to business changes. Manual hand-offs between systems. No flexibility for process optimization.

Impact: 30-40% inefficiency
😞

Fragmented Customer Experience

Borrowers interact with multiple disconnected systems. No unified view of customer journey. Inconsistent experience across channels.

Impact: Low NPS scores
⏱️

Slow Time-to-Market

Simple rule changes take months to implement. Hard-coded business logic in legacy systems. Regulatory compliance updates are painful.

Impact: 6-12 months
πŸ€–

Uncontrolled AI Usage

Teams experimenting with ChatGPT without governance, data isolation, or audit trails. No enterprise-grade AI platform.

Impact: Compliance risk

The Real Cost of Legacy

$50M+
Annual tech spend for top 20 servicer
18-24mo
Average time to replace core system
80%
Of IT budget on maintenance vs innovation
Zero
Successful core replacements in last 5 years

How os.mortgage Works

We don't modernize the core. We modernize around it by changing where innovation, decisioning, and user interaction occur.

"We are not replacing the core. We are removing it from the critical path of daily operations while preserving it as the financial and regulatory system of record."

🎯 System of Engagement

Modern UIs, AI Copilots, Real-Time Decisioning

Modern Web UIsMobile AppsAI CopilotsAnalyst WorkspacesCustomer Portals

⚑ os.mortgage Integration OS

Event-Driven Orchestration, Business Logic, AI Intelligence

Event BusDigital TwinRules EngineAI ServicesVendor Hub

πŸ’Ύ Legacy Core (Untouched)

System of Record - Batch Processing, Settlement

Black Knight MSPFiservBKFS

Five Architectural Patterns

1. Event Interception

Even batch cores emit signals. os.mortgage captures file arrivals, table updates, and job completions, transforming them into real-time events.

Example: File arrives β†’ Event published β†’ AI processes β†’ Action taken

2. Digital Twin

os.mortgage maintains an event-sourced digital twin of each loan outside the core, providing real-time operational views while the core remains the book of record.

Note: Twin can be rebuilt from core at any time

3. Command vs. Settlement

Commands (what should happen) occur in os.mortgage in real-time. Settlement (what did happen) occurs in the core during batch windows.

Command β†’ Execute β†’ Settle β†’ Reconcile

4. Write-Behind Processing

No synchronous writes to legacy cores. Instead: write-behind queues, retry logic, reconciliation, and idempotent operations.

Async by design - eventual consistency guaranteed

5. Vendor-Centric Real-Time

Most real-time needs aren't core-related. os.mortgage interacts with tax vendors, insurance providers, and payment processors in real-time.

Core stays batch, vendors go real-time

Platform Products

Composable, API-first products that integrate seamlessly with your existing infrastructure

πŸ”—

Mortgage Integration OS

The foundational platform that replaces brittle point-to-point integrations with event-driven architecture. Built on MISMO standards for seamless interoperability.

  • βœ“Event-driven architecture
  • βœ“Digital twin maintenance
  • βœ“Real-time data sync
  • βœ“Vendor abstraction layer
  • βœ“MISMO-compliant data model
  • βœ“API-first design
  • βœ“Built-in reconciliation

Pricing: Platform fee + per-loan/per-event

πŸ€–

Mortgage Ops Copilot

AI-powered assistance spanning the entire mortgage lifecycleβ€”from loan processors to customer service agents.

  • βœ“Role-based AI assistance
  • βœ“Context-aware suggestions
  • βœ“Document intelligence
  • βœ“Decision support
  • βœ“Automated case notes
  • βœ“Compliance checking
  • βœ“Multi-channel support

Pricing: Per-user/per-role subscription

🎯

Origination Intelligence Layer

Pre-close and pre-funding decision supportβ€”without replacing your LOS.

  • βœ“Pre-close QC automation
  • βœ“Intelligent document review
  • βœ“Exception management
  • βœ“Vendor coordination
  • βœ“Automated decisioning
  • βœ“Risk assessment

Note: We don't replace your LOSβ€”we eliminate the gaps around it.

πŸ“Š

Mortgage Data Platform

Real-time visibility across your entire loan portfolio with event-sourced data architecture. MISMO-compliant data model ensures interoperability.

  • βœ“Real-time portfolio analytics
  • βœ“MISMO-standard data model
  • βœ“Custom reporting
  • βœ“Data warehouse integration
  • βœ“Investor reporting
  • βœ“Regulatory reporting

Pricing: Platform fee + data volume

βš–οΈ

Rules & Compliance Engine

Configuration-driven policy management with full auditability and compliance tracking.

  • βœ“No-code rule builder
  • βœ“Version control for policies
  • βœ“A/B testing framework
  • βœ“Audit trail
  • βœ“Regulatory change management

Pricing: Platform fee + rules complexity

οΏ½

Modern Workflow Engine

Flexible, configurable workflows that adapt to your business needs without hard-coding. Orchestrate complex processes across systems.

  • βœ“Visual workflow designer
  • βœ“Dynamic process orchestration
  • βœ“Human-in-the-loop approvals
  • βœ“Real-time workflow analytics
  • βœ“Cross-system coordination
  • βœ“Exception handling & escalation
  • βœ“Process versioning & rollback

Pricing: Platform fee + workflow complexity

οΏ½πŸš€

Loan Boarding Suite

Modernize loan boarding with AI-powered data validation, reconciliation, and exception handling.

  • βœ“Automated data validation
  • βœ“Intelligent field mapping
  • βœ“Exception workflow
  • βœ“Bulk boarding support
  • βœ“Seller coordination

Pricing: Per-boarding event

πŸͺ

Vendor Marketplace

Plug-and-play integrations with certified mortgage vendors and service providers.

  • βœ“Pre-built integrations
  • βœ“Vendor certification program
  • βœ“SLA monitoring
  • βœ“Vendor performance analytics
  • βœ“Rapid activation

Pricing: Per-integration activation

🎧

Customer Experience Hub

Unified omnichannel contact center and case management for borrowers, servicers, and third parties.

  • βœ“Unified case management
  • βœ“Omnichannel routing
  • βœ“AI-powered self-service
  • βœ“Third-party collaboration
  • βœ“Real-time loan context
  • βœ“Integrated communications

Pricing: Per-agent seat + per-case volume

AI Security & Compliance

Enterprise-grade AI governance designed for regulated mortgage operations

"Our AI agents are architected so that customer data never leaves the client's security boundary. Language models operate on governed, abstracted context, while sensitive mortgage data remains fully controlled and auditable."

Four-Tier Privacy Architecture

Tier 1: Public Cloud

Managed LLMs (OpenAI, Anthropic)

Suitable for non-sensitive operations like document summarization with PII redaction.

Use Case: Public-facing chatbots, marketing content generation

Tier 2: Client VPC

LLMs in your cloud (AWS PrivateLink, Azure Private Endpoint)

Data encrypted at rest and in transit. Models run in your VPC with no external data egress.

Use Case: Loan operations, customer service, compliance review

Tier 3: On-Premise

Self-hosted models (Llama, Mistral)

Complete data residency control. Models run on your hardware with zero cloud dependency.

Use Case: Highly regulated portfolios, government servicing

Tier 4: Air-Gapped

Fully isolated environment

No internet connectivity. Updates via physical media or secure transfer. Maximum security posture.

Use Case: Extremely sensitive operations, defense contractors

LLM-Agnostic Architecture

os.mortgage doesn't lock you into any specific AI provider. Our abstraction layer supports OpenAI, Anthropic, Google, local models, and custom fine-tuned models.

πŸ€–
OpenAI GPT-4
🧠
Anthropic Claude
πŸ¦™
Llama 3
⚑
Custom Models

Productized Services

Fixed-scope, high-value accelerators and advisory services with predictable outcomes and pricing

Accelerator Packages

Loan Boarding Accelerator

8-12 weeks

Rapidly implement automated boarding processes with AI-powered validation and exception handling.

Outcomes:
  • βœ“75% reduction in manual data entry
  • βœ“90% faster boarding cycle time
  • βœ“99.5% data accuracy
  • βœ“Automated seller coordination

Vendor Integration Accelerator

6-8 weeks

Build certified integrations with tax, insurance, payment, and other critical vendors.

Outcomes:
  • βœ“3-5 pre-built vendor integrations
  • βœ“Real-time data synchronization
  • βœ“Error handling & retry logic
  • βœ“SLA monitoring dashboards

AI Enablement Package

6 weeks

Implement secure, enterprise-grade AI capabilities for mortgage operations.

Outcomes:
  • βœ“AI governance framework
  • βœ“Privacy tier deployment
  • βœ“Role-based copilots (3 roles)
  • βœ“Training & change management

Customer Experience Transformation

10-14 weeks

Deploy unified omnichannel contact center with AI-powered case management and self-service capabilities.

Outcomes:
  • βœ“Unified case management platform
  • βœ“Omnichannel routing (phone, email, chat, portal)
  • βœ“AI-powered self-service portal
  • βœ“Third-party collaboration tools
  • βœ“Real-time agent assistance

Advisory Services

Mortgage Modernization Advisory

Engagement-based pricing

Strategic guidance for modernizing mortgage technology infrastructure.

Outcomes:
  • βœ“Current state assessment
  • βœ“Target architecture design
  • βœ“Migration roadmap
  • βœ“ROI analysis & business case

Integration-as-a-Service

Ongoing managed service

We build and operate your vendor integrations with SLA-backed performance.

Outcomes:
  • βœ“99.9% uptime guarantee
  • βœ“24/7 monitoring & support
  • βœ“Proactive issue resolution
  • βœ“Monthly performance reports

AI Governance & Risk

Engagement-based pricing

Establish enterprise AI governance frameworks for mortgage operations.

Outcomes:
  • βœ“AI policy development
  • βœ“Risk assessment framework
  • βœ“Audit trail & compliance
  • βœ“Regulatory readiness

Transparent Pricing

Flexible pricing models designed for mortgage servicers of all sizes. No vendor lock-in.

Starter

100K-500K Loans
  • Integration OS foundation
  • Basic AI capabilities
  • Standard vendor integrations
  • Email support
  • Quarterly reviews
Contact Sales
Most Popular

Professional

500K-1.5M Loans
  • Full platform access
  • Advanced AI & Copilot
  • Priority vendor integrations
  • Dedicated success manager
  • 24/7 support
  • Custom integrations (3/year)
  • Monthly business reviews
  • Training & enablement
Contact Sales

Enterprise

1.5M+ Loans
  • White-glove implementation
  • Custom AI model training
  • Unlimited integrations
  • Multi-tenant architecture
  • Dedicated technical team
  • On-premise deployment options
  • Custom SLAs
  • Strategic advisory
Contact Sales

Volume-Based Pricing Model

Platform pricing scales with your loan portfolio size and transaction volume. All plans include implementation support, training, and ongoing platform updates. Custom pricing available for MSR investors and special situations.

CIO FAQ

Critical questions from technology leaders

Architecture & Integration

AI Security & Privacy

Implementation & Operations

Let's Build the Future
of Mortgage Infrastructure

Seeking strategic investors and enterprise partners who understand the magnitude of modernizing a $3.5T market.

πŸ’Ό

For Investors

investors@os.mortgage
🏒

Enterprise Sales

enterprise@os.mortgage
🀝

Partnerships

partners@os.mortgage
Currently
Raising Series A
Target
$15M